隱私政策
2024年4月9日更新。
閣下因使用「洗多多」應用程式而向 STARLUX INNOVATION TECHNOLOGY LIMITED (下稱「SIT」、「我們」或「我們的」) 提供的任何個人資料,只會根據私穩政策使用。就管理收集之個人資料,SIT將會致力保障使用者的私隱權益,並會遵照香港法例中《個人資料(私隱)條例》(第486章)的規定。就此,SIT指示屬下職員遵守有關保安及保密的嚴格內部標準。
本隱私政策適用於您對「洗多多」應用程式的使用及幫助您明白SIT所收集的資料和如何使用這些資料。
1. 收集的資料
1.1 收集使用者提供之個人資料
當您於「洗多多」應用程式登記帳戶及使用該應用程式,您需要提供:
- a) 您的姓名,手機號碼,電子郵件地址,年齡,用戶名,密碼和其他註冊信息;
- b) 與交易相關的信息,例如您購買時,回復任何要約,或下載或使用「洗多多」應用程式的申請;
- c) 您在聯繫我們尋求幫助時向我們提供的信息; 和
- d) 您在使用「洗多多」應用程式時輸入我們系統的信息,例如聯繫信息和項目管理信息。
於我們登記帳戶為選擇性的。請注意您將不能使用「洗多多」應用程式的部份工能,除非您已成為我們登記帳戶。
2 自動收集的個人資料
此外,「洗多多」應用程式可能會自動收集某些信息,包括但不限於您使用的移動設備類型,移動設備唯一設備ID,移動設備的IP地址,移動操作系統,您使用的移動設備類型互聯網瀏覽器,以及有關您使用「洗多多」應用程式的信息方式。
2. 使用個人資料
收集的個人資料可能用於(但不限於)以下目的:
- a) 使用「洗多多」應用程式,包括認證身份、付款、溝通、餐廳預訂等;
- b) 提供給您重要訊息、公告及市場推廣;
- c) 獲得您同意後的商品和服務促銷;
- d) 更新及改進現有服務、調查投訴等;和
- e) 持續研究改善服務及進行市場研究。
我們不會就促銷事宜,在沒有您明確同意下,使用您的個人資料或提供您的個人資料給第三方。
3. 個人資料的轉移
我們將僅以本隱私聲明中描述的方式與第三方共享您的信息。
我們可能會披露用戶提供和自動收集的信息:
- 根據法律要求,例如遵守傳票或類似的法律程序;
- 當我們真誠地相信披露是保護我們的權利,保護您的安全或他人的安全,調查欺詐或回應政府要求所必需的;
- 我們信任的服務提供商代表我們工作,不會獨立使用我們向他們披露的信息,並同意遵守本隱私聲明中規定的規則。
- 如果SIT參與合併,收購或出售其全部或部分資產,我們將通過電子郵件和/或我們網站上的顯著通知通知您所有權或使用此信息的任何變更,以及您對此信息的任何選擇。
此外,為履行用戶所要求的服務,我們可能和有必要使用用戶的個人資料。在適用法律和規例准許的範圍內,我們或會將您的個人資料披露給SIT以外的機構或人士(可能位於香港境內或海外)(統稱「機構」),從而提供用戶所要求的服務。向該等機構披露用戶個人資料之目的,只會嚴格限制於使我們能向用戶提供我們的服務。
下列機構為我們的業務和運作提供支持服務,包括但不限於:
- (a) 客戶查詢;
- (b) 快遞、送貨、物流及倉庫服務;
- (c) 郵件操作;
- (d) 資訊科技服務;
- (e) 安裝、保養及維修服務;
- (f) 市場促銷、廣告及電話促銷服務;
- (g) 市場調查;
- (h) 客戶使用量及行為分析;
- (i) 程序管理;
- (j) 售後服務;
- (k) 調查;
- (l) 網站使用量分析;及
- (m) 雲端儲存服務。
這些機構僅就他們受聘執行的服務之目的,而不能為自用或其他目的(包括直接促銷)使用提供的用戶個人資料。
4. 用戶查閲、更正及刪除個人資料的權利
我們採取一切合理的預防措施,以確保我們收集、使用及披露的個人資料是準確、完整和最新的。然而,個人資料的準確性在很大程度上取決於您提供的個人資料。您有權要求查閱、複印和更正您的個人資料,我們建議您:
- (a)當您發現個人資料記錄有任何錯誤時請通知我們;及
- (b)請通知我們若您的個人資料有所改變或更新。
若您希望查閲或更正我們持有的您的任何個人資料,或要求我們刪除任何不再因爲我們提供的服務而需要保存的資料,您可以按照下述之「聯絡方式」與我們聯絡。 如您為「洗多多」應用程式之用戶,您可登入 您的戶口,於編輯個人資料欄目中查閲和更正您的個人資料,行使您的查閱及修正權利。
5. 我的退出權利是什麼?
您可以通過卸載「洗多多」應用程式輕鬆地停止「洗多多」應用程式的所有信息收集(包括促銷活動)。 您可以使用標準卸載過程,這些過程可能是移動設備的一部分,也可能是「洗多多」應用程式市場或網絡。 您也可以發送電子郵件至enquiry@starluxit.com申請退出。
6. 數據保留政策,管理您的個人信息
只要您使用「洗多多」應用程式,我們將保留用戶提供的數據,並在此後的合理時間內保留。 當不再需要該個人資料時,會於可行時間內銷毀或移除。如果您希望我們刪除您通過「洗多多」應用程式提供的用戶個人資料,請通過enquiry@starluxit.com與我們聯繫,我們將在合理的時間內回覆。 請注意,為了使「洗多多」應用程式正常運行,可能需要部分或全部用戶提供的個人資料。
7. 兒童
我們不會使用該「洗多多」應用程式向13歲以下的兒童索取個人資料或向其營銷。如果父母或監護人發現他或她的孩子在未經他人同意的情況下向我們提供了信息,他或她應該透過enquiry@starluxit.com與我們聯繫。 我們將在合理的時間內從我們的文件中刪除此類信息。
8. 安全
我們關心保護您的機密性個人資料。 我們提供物理,電子和程序保護措施,以保護我們處理和維護的個人資料。用戶個人資料的存取和處理只授權有需要知道該資料以便運營,開發或改進「洗多多」應用程式的員工和承包商。用戶個人資料會以加密的數據形式存放於獨立伺服器。 請注意,儘管我們努力為我們處理和維護的信息提供合理的安全性,但沒有任何安全系統可以防止所有潛在的安全漏洞。
9. 聯繫
「洗多多」應用程式可能包括第三方之材料和/或第三方之鏈結或平台。SIT不能完全控制該第三方之材料和/或第三方之鏈結或平台。煩請用戶參考該第三方的私隱政策以保障其私隱。
10. 更新
本隱私政策可能因任何原因不時更新。 我們將在「洗多多」應用程式發布新的隱私政策,通知您我們的隱私政策的任何變更。
11. 你的同意
使用本「洗多多」應用程式,即表示您同意我們按照本隱私政策中的規定處理您的信息,並由我們進行修訂。 “處理”是指在計算機/手持設備上使用cookie或以任何方式使用或觸摸信息,包括但不限於收集,存儲,刪除,使用,組合和披露信息,所有這些活動都將發生在香港。如果您居住在香港以外的地方,您的個人資料將根據香港隱私標准進行轉移,處理和存儲。
12. 聯繫我們
如果您在使用本「洗多多」應用程式時對隱私有任何疑問,或對我們的做法有疑問,請發送電子郵件至enquiry@starluxit.com與我們聯繫。 如中文和英文版本有任何矛盾或爭端,一切條款以英文版本為準。 根據程式使用條款,SIT的權利和責任將不受本私隱政策影響。
13. 關於上載聯絡人
上載聯絡人是一項可選功能,讓系統查詢裝置通訊錄中哪些聯絡人同時為SIT的註冊用戶。讓您可以向您的聯絡人同時是SIT的註冊用戶分享洗衣店資料,優惠信息或贈送優惠劵等。我們重視您的私隱,因此不會與向第三方分享您的聯絡人名單。
當您使用上載聯絡人功能並授權「洗多多」應用程式存取裝置通訊錄,「洗多多」應用程式會定期或按用戶主動更新存取並上載通訊錄中的手機號碼,包括 「洗多多」用戶及其他聯絡人的手機號碼和姓名。
14. 隱私權變更
我們可能會不時更新本私隱政策,以反映我們服務或法律的變化。我們建議您定期查看本政策以了解最新信息。
Privacy Policy
Updated on April 9, 2024.
Any personal data you provide to STARLUX INNOVATION TECHNOLOGY LIMITED (referred to as "SIT", "we" or "our") through the "洗多多" application will only be used in accordance with our privacy policy. Regarding the management of collected personal data, SIT will endeavor to protect the privacy rights of users and will comply with the provisions of the Personal Data (Privacy) Ordinance (Chapter 486) of Hong Kong. In this regard, SIT instructs its employees to comply with strict internal standards regarding security and confidentiality.
This privacy policy applies to your use of the "洗多多" application and helps you understand the information collected by SIT and how this information is used.
1. Data Collection
1.1 Collection of Personal Data Provided by Users
When you register an account and use the "洗多多" application, you need to provide:
- a) Your name, mobile phone number, email address, age, username, password, and other registration information;
- b) Information related to transactions, such as when you make a purchase, respond to any offers, or download or use the "洗多多" application;
- c) Information you provide to us when contacting us for assistance; and
- d) Information you enter into our systems when using the "洗多多" application, such as contact information and project management information.
Registration with us is optional. Please note that you will not be able to use certain features of the "洗多多" application unless you have registered with us.
2. Automatically Collected Personal Data
In addition, the "洗多多" application may automatically collect certain information, including but not limited to the type of mobile device you use, your mobile device's unique device ID, your mobile device's IP address, your mobile operating system, the type of mobile internet browsers you use, and information about the way you use the "洗多多" application.
2. Use of Personal Data
Collected personal data may be used for (but not limited to) the following purposes:
- a) Using the "洗多多" application, including authenticating identity, making payments, communicating, and restaurant reservations;
- b) Providing you with important messages, announcements, and marketing;
- c) Promoting goods and services with your consent;
- d) Updating and improving existing services, investigating complaints, etc.; and
- e) Continuing research to improve services and conducting market research.
We will not use your personal data or provide your personal data to third parties for promotional purposes without your explicit consent.
3. Transfer of Personal Data
We will only share your information with third parties in the manner described in this Privacy Policy.
We may disclose information provided by users and automatically collected:
- As required by law, such as compliance with subpoenas or similar legal processes;
- When we sincerely believe that disclosure is necessary to protect our rights, your safety, or the safety of others, to investigate fraud, or to respond to government requests;
- Service providers we trust who work on our behalf, will not independently use the information we disclose to them, and agree to abide by the rules set forth in this Privacy Policy;
- If SIT is involved in a merger, acquisition, or sale of all or part of its assets, we will notify you of any changes in ownership or use of this information through email and/or prominent notice on our website, as well as any choices you may have regarding this information.
In addition, to fulfill services requested by users, we may need to use and disclose users' personal information to organizations outside of SIT (whether located in Hong Kong or overseas) ("Organizations") within the scope permitted by applicable laws and regulations, solely for the purpose of providing the services requested by users. The purpose of disclosing users' personal information to such Organizations will be strictly limited to enabling us to provide our services to users.
The following Organizations provide support services for our business and operations, including but not limited to:
- Customer inquiries;
- Courier, delivery, logistics, and warehouse services;
- Mail operations;
- Information technology services;
- Installation, maintenance, and repair services;
- Market promotion, advertising, and telemarketing services;
- Market research;
- Customer usage and behavior analysis;
- Program management;
- After-sales service;
- Surveys;
- Website usage analytics; and
- Cloud storage services.
These Organizations are only for the purposes of the services they are engaged to perform, and cannot use the users' personal information provided for their own use or other purposes (including direct marketing).
4. Right to Access, Correct, and Delete Personal Data
We take all reasonable precautions to ensure that the personal data we collect, use, and disclose is accurate, complete, and up-to-date. However, the accuracy of personal data largely depends on the information you provide. You have the right to request access, copy, and correct your personal data, and we recommend that you:
(a) Notify us when you discover any errors in the personal data records; and
(b) Notify us if your personal data has changed or been updated.
If you wish to access or correct any personal data we hold about you, or request us to delete any data that is no longer required for the services we provide, you may contact us as described below. If you are a user of the "洗多多" application, you can log in to your account, review and correct your personal data in the Personal Data Editing section, and exercise your right to access and correct.
5. What Are My Opt-Out Rights?
You can easily stop all information collection (including promotional activities) by uninstalling the "洗多多" application. You can use the standard uninstall process, which may be part of the mobile device, the "洗多多" application market, or the network. You can also send an email to enquiry@starluxit.com to request opt-out.
6. Data Retention Policy, Managing Your Personal Information
As long as you use the "洗多多" application, we will retain the data provided by users and keep it for a reasonable period thereafter. When personal data is no longer needed, it will be destroyed or removed within a feasible time. If you wish us to delete your personal data provided through the "洗多多" application, please contact us at enquiry@starluxit.com, and we will respond within a reasonable time. Please note that some or all of the personal data provided by users may be required for the normal operation of the "洗多多" application.
7. Children
We will not use the "洗多多" application to solicit personal information from or market to children under the age of 13. If parents or guardians find that their child has provided information to us without the consent of others, they should contact us at enquiry@starluxit.com. We will delete such information from our records within a reasonable time.
8. Security
We care about protecting the confidentiality of your personal data. We provide physical, electronic, and procedural safeguards to protect the personal data we process and maintain. Access to and processing of user personal data is only authorized for employees and contractors who need to know the data for operating, developing, or improving the "洗多多" application. User personal data is stored in encrypted form on independent servers. Please note that while we strive to provide reasonable security for the information we process and maintain, no security system can prevent all potential security vulnerabilities.
9. Contact
The "洗多多" application may include materials and/or links or platforms from third parties. SIT cannot fully control such third-party materials and/or links or platforms. Users are encouraged to refer to the privacy policies of those third parties to safeguard their privacy.
10. Updates
This Privacy Policy may be updated from time to time for any reason. We will publish a new Privacy Policy on the "洗多多" application to notify you of any changes to our Privacy Policy.
11. Your Consent
By using the "洗多多" application, you agree that we may process your information in accordance with the provisions of this Privacy Policy, and subject to revision by us. "Processing" refers to the use of cookies on computers/mobile devices or any other means of using or touching information, including but not limited to collection, storage, deletion, use, combination, and disclosure of information, all of which will take place in Hong Kong. If you reside outside of Hong Kong, your personal data will be transferred, processed, and stored in accordance with Hong Kong privacy standards.
12. Contact Us
If you have any questions about privacy when using the "洗多多" application, or have any questions about our practices, please email us at enquiry@starluxit.com. In case of any discrepancy or dispute between the Chinese and English versions, the English version shall prevail. SIT's rights and responsibilities under the Terms of Service will not be affected by this Privacy Policy.
13. About Uploading Contacts
Uploading contacts is an optional feature that allows the system to query which contacts in the device's address book are also registered users of SIT. It allows you to share laundry store information, promotional information, or gift coupons with your contacts who are also registered users of SIT. We value your privacy and therefore will not share your contact list with third parties.
When you use the Upload Contacts feature and authorize the "洗多多" application to access the device's address book, the "洗多多" application will periodically or upon user-initiated update access and upload phone numbers from the address book, including phone numbers and names of "洗多多" users and other contacts.
14. Privacy Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our services or laws. We recommend that you regularly check this policy for the latest information.